Shipping policy

At HUGO FORREST, we prioritize the freshness, safety, and timely delivery of our premium New Zealand seafood. To ensure a transparent and hassle-free shopping experience for all global customers, please review our detailed shipping & delivery policy below.
1. Order Processing & Dispatch
All orders are carefully processed, packed, and dispatched within 1–3 business days after payment confirmation. As a seafood supplier, we arrange shipments efficiently to minimize waiting time and ensure your ocean delicacies are delivered in optimal fresh condition.
2. International Shipping & Delivery Time
We offer reliable worldwide shipping for all our seafood products. Our standard international shipping generally takes 7–14 business days to arrive, with delivery times slightly varying depending on your destination country and local logistics efficiency. For urgent orders, you can select our expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s sole responsibility.
We highly recommend all customers to check their local import regulations and relevant fee standards before placing an order to avoid unexpected extra costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
Different from ordinary goods, seafood requires strict transit protection. We adopt food-grade, shockproof, fresh-keeping packaging materials to fully protect your products during international transit, effectively avoiding damage, deterioration, or leakage.
For high-value orders, we provide an optional shipping insurance service at checkout, allowing you to shop with extra peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please submit a valid complaint with relevant photos or videos to our support team within 48 hours of delivery. We will verify the issue promptly and provide targeted solutions including returns, exchanges, or compensation services.
7. Customer Service Support
If you have any questions about order processing, shipping progress, customs clearance, or after-sales issues, our professional customer support team is always available to help. We will respond to your inquiries and solve your problems as quickly as possible.
HUGO FORREST is committed to optimizing our logistics and packaging services continuously, aiming to deliver fresh, authentic New Zealand seafood to every customer safely and efficiently.